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Xero troubleshooting

Frequently asked questions and troubleshooting guidance for our Xero integration

Data type behavior​

Items​

When pushing Items to Xero, the type of the items must be either Inventory or Unknown. When pushing Inventory items, Codat looks up a pre-existing Inventory Account from Xero. This account is used for inventory tracking in Xero when an item is bought or sold.

The validity of the taxRateRef.id property on the Item depends on the value of the associated accountRef.id on the bill item or invoice item. Some tax rates can only be associated with certain types of accounts; for example, Asset, Liability, Income, Expense, or Equity.

Accounts​

When pulling account balances from Xero, the balance and the currency always use the company's base currency in Codat. This applies even if the source nominal accounts are in a foreign currency. This is how the information is retrieved from the Xero API.

Your application's user interface​

If you provide your SMB customers with an application, we recommend you implement a setup page that allows them to connect to Xero and manage integration settings without any assistance from your support or onboarding teams.

Consider including the following features:

  • Ensure that the name of their connected business displayed in your application matches the name in the accounting software.
  • Include a button that allows them to disconnect the app from the integration.
  • If the customer disconnects the app, alert them about it and provide an opportunity to reconnect.
  • When off-boarding customers from your product, ensure you disconnect from their accounting software and don't access their data anymore.
  • Inform users of any errors through error logs, messages or alerts.

You can also review Xero's own advice and best practices.

FAQs​

What is the Xero App Partnership Program? How can I join it?​

If you want to have more than 25 Xero connections, you'll need to join the Xero App Partner Program.

Follow our guide here.

How can I set up a bank feed to a Xero account?​

For instructions on setting up a bank feed to an account in Xero, see the Xero Bank Feeds documentation.

How do I push negative Direct incomes and Direct costs to Xero?​

The Xero API doesn't allow the creation of Direct costs (spend money transactions) or Direct incomes (receive money transactions) with negative values.

To support pushing negative values to Xero for these data types, our integration uses some custom logic.

When you push...Codat creates...
A negative Direct income to XeroA positive spend money transaction in Xero
A negative Direct cost to XeroA positive receive money transaction in Xero
Objects are reversed

When pushing negative Direct incomes and Direct costs to Xero, be aware that both the type (Direct income or Direct cost) and the sign of the created business objects are reversed.

You push negative Direct incomes and Direct costs to Xero as an array of lineItems in an Account transaction, the same as for other accounting integrations. Arrays can contain a mix of both positive and negative lines.

Example: request body for pushing a negative Direct cost to Xero
{
    ...
    "contactRef": {
        "id": "699f0091-b127-4796-9f15-41a2f42abeb2",
        "dataType": "suppliers"
    },
    "issueDate": "2023-02-28",
    "currency": "GBP",
    "lineItems": [
        {
            "description": "negative direct cost, no tax",
            "unitAmount": 35,
            "quantity": -1,  // negative
            "subTotal": -35,  // negative
            "taxAmount": 0,
            "totalAmount": -35,  // negative
            "accountRef": {
                "id": "02c0e212-9afb-4983-9c67-120656ff8d03"
            }
        }
    ],
    "paymentAllocations": [
        {
            "payment": {
                "accountRef": {
                    "id": "bd9e85e0-0478-433d-ae9f-0b3c4f04bfe4"
                },
                "currency": "GBP"
            },
            "allocation": {
                "totalAmount": -35
            }
        }
    ],
    "taxAmount": 0,
    "totalAmount": -35
}

If the push is successful, the changes array in the push operation response will show the reversed data types that were created.

Pulling negative Direct incomes and Direct costs from Xero​

It's possible to create negative spend money transactions and receive money transactions in the Xero UI. Objects created in this way are always pulled to Codat as negative Direct incomes and negative Direct costs, respectively (that is, they are not reversed).

How are Xero contacts represented in the Codat API?​

In Xero, contacts only become a customer or a supplier once an AP or AR transaction is applied to them e.g. an invoice or a bill. Up until this point, they remain as just a contact and not a customer or a supplier within Xero.

To cater for this behaviour in the Codat standard, contacts appear as both Customers and Suppliers if they are a contact in Xero. This allows you to always find the ID for a contact to create either a bill, or an invoice say (as any contact may be used in both AP or AR context).

How might Xero rate limits affect my integration?​

Requests to the Xero API are subject to the API rate limits described in the OAuth 2.0 API limits page in the Xero Developer documentation.

If a rate limit is exceeded, your integration is blocked from making any more requests to the API until the conditions of the rate limit are met. A Pending status is shown in the push endpoint response when a rate limit is enforced.

If the Daily Limit is exceeded, you can't sync any data with Xero for up 24 hours depending on when the limit was exceeded.

To see which rate limit is exceeded, please contact Codat Support.

Why do all of my items from Xero have their status as Unknown?​

All Items from Xero will have their itemStatus mapped as Unknown in Codat because an item status is not exposed via Xero's API. If this is a feature you'd like to see made available, please consider voting for this feature request on Xero's UserVoice.

Can I push discounts to Xero at the invoice level?​

Yes. You can enter negative line item amounts in the lineItems.unitAmount field when pushing invoices to Xero. This is an alternative to using the discountAmount and discountPercentage fields.

Why do I get an error when pushing tracking categories to Xero?​

Our accounting data model allows the pulling and pushing of Xero tracking options rather than parent tracking categories. You can have up to two active tracking categories and up to 100 tracking options for each tracking category. For more information about these objects, see Set up tracking categories in the Xero documentation.

You can only push a tracking category to Xero if it has a non-null value for parentId.

You are unable to push tracking categories that, when they were pulled, have the property "hasChildren": true. A validation error is returned.

Why do I see only 5 years' of bank transactions for my Xero connections?​

For performance reasons, the default date range for pulling bank transactions from Xero is the past five years.

If you need to increase or decrease this date range, edit the value of the syncFromUTC property for the bankTransactions data type in your additional sync settings (via a request to POST /companies/{companyId}/syncSettings).

You can set syncFromUTC for all companies or individual companies. For more information, see Advanced sync settings or raise a ticket with our support team through our support request form.

Why do I see a different reference value when I pull bank transactions to Xero that I'd previously pushed?​

There is a limitation in the data sets returned from Xero when pulling Bank transactions to Codat. The Particulars, Reference, and Code values, which are visible in columns in the Xero UI, are returned together in the description field, concatenated and separated with spaces.

The Payee in Xero is pulled to Codat as the counterparty of the Bank transaction.

For example, the Statement line below will result in a bank statement line with a counterparty of Payee 3 and a description with the value: Description 3 Reference 3 3.

Can I push batch payments to Xero?​

Yes. To push a batch payment to Xero, you push a Bill payment with multiple line items. Pushing a batch payment to Xero will create the following business objects:

  • A separate bill payment for each line.
  • An account transaction that links the bill payments together.

In the returned push operation:

  • The changes property lists the objects that were created in Xero to represent the batch payment.
  • The data property is not populated because there isn't one single object that can be used to represent the batch payment in Xero.

For example:

{
  "changes": [
    {
      "type": "Created",
      "recordRef": {
        "id": "1f0dc0ac-f512-45b5-90d3-ba3956b6a5b4",
        "dataType": "billPayments"
      }
    },
    {
      "type": "Created",
      "recordRef": {
        "id": "1fd01ad4-ef3b-43fd-adf9-084f31c324cf",
        "dataType": "billPayments"
      }
    },
    {
      "type": "Created",
      "recordRef": {
        "id": "b4be5708-aeb0-453a-90c2-4151f0e59778",
        "dataType": "accountTransactions"
      }
    }
  ],
  "dataType": "billPayments",
  "companyId": "12e34cc7-cae8-452e-ba9f-04650f756b3e",
  "pushOperationKey": "b728ea77-1a67-422f-b65f-98155b5cbb33",
  "dataConnectionKey": "4b301fcd-c79e-4591-926d-ef69ea3ead7d",
  "requestedOnUtc": "2022-09-16T16:12:15.2748051Z",
  "completedOnUtc": "2022-09-16T16:12:19.0866399Z",
  "status": "Success",
  "statusCode": 200
}
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